Frequently Asked Questions (FAQs)

General Questions

Is At Home Bar secure?

Do you guarantee your products?

How can I suggest a potential product?

Do you have a brick and mortar store?

What happens once an order is placed?

How do I place an order?

Whom do I contact if I have a problem with your website?

Orders

Do I need an account to place an order?

Can I change or cancel my order after it has been placed?

Can I add to my order once it has been placed?

Can I store a credit card on file?

Do you accept PayPal?

Can I use an international credit card to order?

When will I be charged?

How do I see my order history?

Shipping

How long will it take for my order to arrive?

How much does shipping cost?

Can I change my shipping method after I have placed an order?

Can I change the shipping address on my order once it has been placed?

I live outside the United States. Will you ship to me?

Return & Exchanges

Do you do refunds?

Who pays for the return?

My Account

How do I create an account?

I've ordered with you before, does that mean I have an account?

I get email from At Home Bar, does that mean I have an account?

Why can't I log in?

How do I change my password?

How do I change my email address?